Goal
Give users a fast place to resolve common problems.
Who it is for
All Rouptimize users.
Expected result
User can identify the likely cause and next action.
Prerequisites
Steps
01
Check access and setup
Confirm company verification, branch access, roles, permissions, vehicles, drivers, and depots.
02
Check mission and route data
Review import validation, coordinates, skills, capacity, time windows, and unassigned mission states.
03
Check mobile, proof, and monitoring
Confirm driver assignment, mobile login, location permission, proof status, and streaming state.
04
Check billing and support
Review credit balance and open a support ticket if the issue needs help from Rouptimize.
Field definitions
Troubleshooting
Use the page section matching the visible error.
Capture screenshots before opening a support ticket.
Avoid sharing real customer data in public screenshots.
Screenshots to capture
Use anonymized product data. These are screenshot requirements for the final docs pass.
docs-troubleshooting-import-error.png
Import validation error.
docs-troubleshooting-unassigned-missions.png
Unassigned missions after optimization.
docs-troubleshooting-mobile-no-missions.png
Mobile no missions state.
docs-troubleshooting-location-permission.png
Mobile location permission or status problem.
docs-troubleshooting-proof-error.png
Proof code error state.
docs-troubleshooting-empty-reports.png
Empty reports state.
docs-troubleshooting-insufficient-credits.png
Insufficient credits dialog.
Related product pages
Related tutorials
Need to try it with your own route data?