Dispatch and driver app

Dispatcharoutetoadriver

Assign a vehicle and driver, review route stops, make final edits, and confirm mobile visibility.

10-15 minutesIntermediatedispatch route to driver

Scenario

Optimized routes are ready, and the dispatcher needs to send one route to the correct driver and vehicle.

What you will do

Open a route.
Review route details.
Assign a vehicle.
Assign a driver.
Reorder stops if needed.
Confirm the driver can see the route in the mobile app.

Before you start

At least one route exists.
Driver is invited and can access the mobile app.
Vehicle is active.
Dispatcher has assignment permissions.

Sample data

Route: Route 1.
Driver: Demo Driver.
Vehicle: Van 01.

Steps

01

Open the dispatcher map.

Capture a focused screenshot for this state when it changes the user's understanding.

02

Open the route card or route details.

Capture a focused screenshot for this state when it changes the user's understanding.

03

Review distance, duration, stops, and timing.

Capture a focused screenshot for this state when it changes the user's understanding.

04

Assign an active vehicle.

Capture a focused screenshot for this state when it changes the user's understanding.

05

Assign the driver.

Capture a focused screenshot for this state when it changes the user's understanding.

06

Review stop order.

Capture a focused screenshot for this state when it changes the user's understanding.

07

Move stops if the dispatcher needs manual control.

Capture a focused screenshot for this state when it changes the user's understanding.

08

Save the route changes.

Capture a focused screenshot for this state when it changes the user's understanding.

09

Ask the driver to refresh or open the mobile route list.

Capture a focused screenshot for this state when it changes the user's understanding.

10

Confirm the assigned route appears.

Capture a focused screenshot for this state when it changes the user's understanding.

Success checklist

Route shows assigned driver.
Route shows assigned vehicle.
Stop order matches the final dispatch plan.
Mobile app shows the assigned route or missions.

Common mistakes

Driver account is not connected to the mobile app.

Vehicle is inactive or assigned incorrectly.

Driver is checking the wrong date.

Route stops were changed but not saved.

Screenshots to capture

Use anonymized product data. These are screenshot requirements for the final tutorial pass.

tutorial-dispatch-a-route-to-a-driver-route-card.png

Route card before assignment.

tutorial-dispatch-a-route-to-a-driver-route-details.png

Route details with stops.

tutorial-dispatch-a-route-to-a-driver-assign-vehicle.png

Assign vehicle dialog.

tutorial-dispatch-a-route-to-a-driver-assign-driver.png

Assign driver dialog.

tutorial-dispatch-a-route-to-a-driver-reorder-stops.png

Stop reorder controls.

tutorial-dispatch-a-route-to-a-driver-assigned-route.png

Assigned route state in web panel.

tutorial-dispatch-a-route-to-a-driver-mobile-route.png

Assigned route visible in mobile app.

Ready for the next dispatch step?

Continue with monitor active deliveries.

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