Documentation

Rouptimizedocumentation

Practical docs for setting up delivery operations, importing work, optimizing routes, dispatching drivers, monitoring active deliveries, verifying proof, reporting, billing, and support.

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Quickstart paths

Start with the part of the dispatch loop you need

The docs are grouped like a product manual: setup first, then missions, routing, driver work, monitoring, reports, billing, and support.

Getting started with Rouptimize

Set up your first connected delivery workflow from account access through reporting.

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Import missions from CSV, XLSX, or JSON

Bulk import delivery work with validation before final import.

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Auto-optimize routes

Select missions and vehicles, set working windows and depots, then generate multi-vehicle routes.

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Assign a driver and vehicle

Connect route work to the correct driver, mobile user, and fleet asset.

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Use the driver mobile app

Help drivers complete assigned route work from mobile.

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Monitor live drivers

Watch selected drivers and vehicles while active routes are in progress.

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Start

Getting started with Rouptimize

Set up your first connected delivery workflow from account access through reporting.

Register and verify your company

Set up company access and verification before configuring operations.

Company setup

Set up branches and depots

Create operating locations so dispatchers can plan work by branch, date, and depot.

Manage users, roles, and permissions

Add web users, assign branches and roles, configure permissions, and manage mobile access.

Fleet and drivers

Add vehicles, capacities, and skills

Add vehicle records that route optimization and dispatch assignment can use.

Invite drivers to the mobile app

Create drivers, generate invite codes, and help drivers register for mobile route work.

Missions

Create a delivery mission

Create delivery work manually with customer, location, timing, capacity, skill, and priority details.

Import missions from CSV, XLSX, or JSON

Bulk import delivery work with validation before final import.

Create pickup-delivery missions

Create jobs that include both pickup and delivery locations, timing, and duration fields.

Route planning

Auto-optimize routes

Select missions and vehicles, set working windows and depots, then generate multi-vehicle routes.

Manually plan and edit routes

Create or adjust route plans by adding, moving, or removing missions.

Assign a driver and vehicle

Connect route work to the correct driver, mobile user, and fleet asset.

Add or reorder route stops

Adjust route stop order when dispatchers need sequence-level control.

Use the dispatcher map

Navigate the branch/date map workspace for missions, depots, routes, and assignments.

Mobile app

Use the driver mobile app

Help drivers complete assigned route work from mobile.

Verify proof of delivery

Confirm completed deliveries with customer 5-digit code verification.

Monitoring and reports

Monitor live drivers

Watch selected drivers and vehicles while active routes are in progress.

Read reports and dashboard

Review mission, driver, route, fleet, exception, and proof performance.

Billing and support

Manage route-order credits

Understand scheduled order credits, checkout, purchase history, and insufficient-credit states.

Open a support ticket

Contact support from the web panel with ticket messages and attachments.

Troubleshooting

Resolve common setup, import, route optimization, dispatch, mobile, proof, monitoring, report, credit, and support issues.